The Gilded Lounge – Support

The Gilded Lounge is published by AL-BURAQ ULTIMATE SOLUTIONS (SMC-PRIVATE) LIMITED.

Need help or have feedback? Email gildedlounge.support@gmail.com and we will get back to you.

Frequently asked questions

Is this real gambling?
No. The Gilded Lounge is for entertainment only. Nothing is staked, nothing can be bought and there are no prizes. Points have no monetary value.

How do I open the next level?
Reach the level's goal to earn at least one star. The goal is shown before you start and at the top of the table while you play.

How do I unlock the Gold Room and the Diamond Suite?
Earn points to raise your rank: the Gold Room opens at rank 5 and the Diamond Suite at rank 12.

Which languages are available?
English, Simplified Chinese, Traditional Chinese, Korean, Japanese and Arabic. The app follows your device language; change it any time in Settings → Language.

Where is my progress saved?
On your device only. Deleting the app erases it.

How do I start over?
Open Settings and choose Reset progress.